Privacy Policy

1. Introduction

WizCut ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any WizCut product or service (the "Service"), including:

• WizCut Web — the web application at wizcut.com
• WizCut for Premiere — the Adobe CEP extension for Adobe Premiere Pro
• WizCut API — the programmatic interface

By using the Service, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 WizCut Web — File Processing and Storage

When you use WizCut Web to process video and audio:

• Uploaded Files: Your video and audio files are uploaded to Cloudflare R2 (EU jurisdiction) and stored there for the duration of the job lifecycle. Source files are retained while the job exists and are deleted when the job is removed.
• Rendered Output: Rendered video files are stored on Cloudflare R2 and available for download. These are retained until you delete the job or your account.
• Audio Extraction: Audio is extracted from your video files for speaker diarization analysis. The extracted audio file is stored on Cloudflare R2 alongside your source files for the duration of the job.
• Proxy Videos: Lower resolution (720p) copies of your source files may be created for the browser-based editor. These are stored alongside your source files.
• Diarization Results: We store the results of speaker diarization (timestamps indicating when each speaker is talking) and the generated edit decisions.

2.2 WizCut for Premiere — Audio Processing

When you use WizCut for Premiere:

• Audio Files: Your audio files are temporarily sent to pyannote.ai for speaker diarization analysis. Audio files are processed in memory and are not permanently stored by WizCut or pyannote.ai. Files are deleted immediately after processing is complete.
• Video Files: Video files remain on your local computer and are not uploaded or stored by WizCut or any third party.
• Diarization Results: We store the results of speaker diarization analysis (timestamps indicating when each speaker is talking).
• Audio Metadata: We collect and store metadata about your audio files, including file length and duration.

2.3 Transcription (Optional)

If you explicitly enable the transcription feature:

• Transcripts: Audio transcriptions are processed and may be stored to provide the transcription service. This feature is opt-in only and will not occur unless you explicitly activate it.
• Control: You have full control over whether transcription is enabled. You can disable this feature at any time.

2.4 Usage Data and Telemetry

We collect telemetry data about how you use the Service, including:

• Feature Usage: Which features you use and how often
• Performance: Loading times, processing times, and performance metrics
• User Interactions: Button clicks, settings changes, and workflow patterns

Analytics Provider: We use PostHog (hosted in the EU) to collect and analyze this data. PostHog helps us understand how features are used and identify areas for improvement.

Data Collected:

• Web App: Page visits, button clicks, signup and purchase events, download actions, job lifecycle events (creation, upload, render, download)
• Extension: Panel opens, login events, job submissions
• Server: Job processing metrics, success and failure rates

User Identification: We may associate analytics data with your account email and subscription status to better understand user needs across different subscription tiers.

2.5 Error Logs and Debugging Information

We collect error logs and debugging information when the Service encounters problems:

• Crash Reports: Information about crashes or failures
• Error Messages: Error codes and diagnostic messages
• Stack Traces: Technical information about where errors occurred in the code

This information helps us identify and fix bugs to improve the Service.

2.6 System Information

We collect basic technical information about your system:

• Operating System: Your OS type and version
• Browser: Browser type and version (for WizCut Web)
• Adobe Premiere Pro Version: The version of Premiere Pro you're using (for WizCut for Premiere)
• Extension Version: The version of WizCut you have installed

3. Information We Do NOT Collect or Store

WizCut does NOT:

• Analyze visual content: We do not perform facial recognition, object detection, or any analysis of the visual content of your videos
• Store Premiere Pro project files: Your Premiere Pro projects remain entirely on your local computer (WizCut for Premiere only)
• Collect payment card details: Payment information is handled entirely by creem.io
• Train AI on your content: Your content is not used to train any AI models

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Operation: To provide the core functionality of the Service, including speaker diarization, audio sync, automated editing, rendering, and file delivery
• Product Improvement: To analyze usage patterns and improve features, performance, and user experience
• Bug Fixes: To identify, diagnose, and resolve technical issues and bugs
• Customer Support: To provide technical support and respond to your inquiries
• Usage Tracking: To enforce plan limits (monthly input minutes) and manage billing

We do NOT:

• Sell, rent, or share your data with third parties for marketing purposes
• Use your content for advertising or promotional purposes
• Train AI models on your content without your explicit consent
• Share your data with third parties except as described in this Privacy Policy

5. Third-Party Services (Sub-Processors)

WizCut relies on the following third-party services, each with their own privacy practices:

5.1 Cloudflare R2

Service: Object storage (EU jurisdiction)

Data Stored: Uploaded source files (video and audio), extracted audio, proxy videos, and rendered output for WizCut Web jobs.

Privacy Policy: cloudflare.com/privacypolicy

5.2 Google Cloud Run

Service: Compute (video rendering and audio synchronization)

Data Processed: Source files are temporarily downloaded, processed (rendered or synchronized), and the output is uploaded to R2. No files are retained after processing completes.

Privacy Policy: cloud.google.com/terms/cloud-privacy-notice

5.3 Supabase

Service: Database, authentication, and serverless functions

Data Stored: User accounts, job metadata (status, settings, diarization results, edit decisions), usage tracking, and subscription records. No media files are stored in Supabase.

Privacy Policy: supabase.com/privacy

5.4 pyannote.ai

Service: Audio diarization (speaker detection and segmentation)

Data Shared: Audio files are temporarily sent to pyannote.ai for processing. Audio files are processed in memory and are not permanently stored.

Privacy Policy: pyannote.ai/privacy-policy

5.5 creem.io

Service: Payment processing and subscription management

Data Shared: Your payment information, subscription status, and account details are managed by creem.io.

Privacy Policy: creem.io

5.6 PostHog

Service: Product analytics and usage tracking

Data Shared: Usage patterns, feature interactions, and anonymized behavioral data. Data hosted in the EU (GDPR-compliant).

Privacy Policy: posthog.com/privacy

5.7 Reddit Ads

Service: Advertising measurement and conversion tracking

Data Shared: Page visits, purchase events, and device/browser information for ad attribution.

Privacy Policy: reddit.com/policies/privacy-policy

5.8 Crisp

Service: Live chat and customer support

Data Shared: Chat messages, email address (if provided), and basic device/browser information for support purposes.

Privacy Policy: crisp.chat/en/privacy

5.9 Third-Party Responsibility

WizCut is not responsible for the privacy practices or data handling of third-party services. We encourage you to review the privacy policies of these services to understand how they collect, use, and protect your information.

6. Data Retention

We retain different types of data for varying periods:

6.1 WizCut Web

• Source Files: Retained on Cloudflare R2 for the duration of the job. Deleted when the job is removed or your account is deleted.
• Rendered Output: Retained until you delete the job or your account.
• Proxy Videos: Retained alongside source files with the same lifecycle.
• Extracted Audio: The diarization audio file is retained alongside source files with the same lifecycle.
• Temporary Processing Files: Sync data and intermediate render files are deleted after processing completes.
• Job Metadata: Diarization results, edit decisions, and job settings are retained in our database for the duration of the job.

6.2 WizCut for Premiere

• Audio/Video Files: Not stored — audio is deleted immediately after diarization processing. Video never leaves your computer.
• Diarization Results: Retained for the duration of your subscription or until you request deletion.

6.3 All Products

• Account Data: Retained for the duration of your account and may be retained after deletion as required for legal compliance.
• Telemetry and Usage Data: Retained for analytical purposes to improve the product.

You may request deletion of your data at any time by contacting us at privacy@wizcut.com. Some data may be retained longer if required by law or for legitimate business purposes.

7. Data Security

We implement reasonable security measures to protect your information:

• Encryption in Transit: All data transmitted between you and our servers uses TLS/HTTPS encryption
• Secure Storage: Files are stored in Cloudflare R2 (EU jurisdiction) with access controls. Database records are stored in Supabase with row-level security policies.
• Presigned URLs: Access to stored files uses time-limited presigned URLs — files are not publicly accessible.
• Webhook Authentication: Internal service-to-service communication uses authenticated tokens and HMAC signatures.
• Limited Access: Access to user data is restricted to authorized personnel only.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, including all stored files and job data (subject to certain exceptions)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of telemetry collection (if applicable)

8.2 GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@wizcut.com or support@wizcut.com

We will respond to your request within a reasonable timeframe as required by applicable law (typically 30 days).

9. International Data Transfers

WizCut is based in Austria. Your data may be processed in:

• EU: Cloudflare R2 (storage), PostHog (analytics), Supabase (database)
• Google Cloud: Cloud Run services (rendering, audio sync) — europe-west1 (Belgium)
• pyannote.ai: Audio diarization processing

By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your country.

For EU users, we ensure that appropriate safeguards are in place when transferring data outside the EU, in accordance with GDPR requirements.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.

11. Do Not Sell My Personal Information

WizCut does NOT sell, rent, or share your personal information with third parties for monetary or other valuable consideration. We will never sell your data to advertisers, data brokers, or other third parties.

We use PostHog for internal product analytics only. PostHog does not sell or share your data with third parties for advertising or marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notice of Changes: When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (if we have your email address)
• Displaying a notice in the Service

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries: privacy@wizcut.com

General Support: support@wizcut.com

Website: wizcut.com

Location: WizCut is based in Austria