Privacy Policy

1. Introduction

WizCut ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any WizCut product or service (the "Service"), including:

• WizCut Web — the web application at wizcut.com
• WizCut for Premiere — the Adobe CEP extension for Adobe Premiere
• WizCut API — the programmatic interface
• WizCut in AI assistants — the connector at wizcut.com/api/mcp that AI assistants such as Claude and ChatGPT use to work with your WizCut account

For what you upload — your recordings and the people in them — we process data on your behalf, to provide the Service to you. For improving WizCut, as described in section 4, we decide how the data is used.

We rely on different legal bases for different purposes; section 4 says which. Where we ask for your consent, we ask separately, you can say no without losing access to the Service, and you can withdraw it at any time.

2. Information We Collect

2.1 WizCut Web — File Processing and Storage

When you use WizCut Web to process video and audio:

• Uploaded Files: Your video and audio files are uploaded to Cloudflare R2 (EU jurisdiction). The original files are deleted 3 months after you last opened the project, or when you delete it (see section 6.1).
• Files Imported From a Link: Instead of uploading a file, you (or an AI assistant you connected to WizCut) can give us a link to it, such as a Google Drive, Dropbox or OneDrive share link or a file attached in a chat. Our servers then download the file from that link and store it like an upload. The service hosting the link sees a request from our servers and may log it under its own terms. Share links often contain an access key, so we use the full link only to download the file and don't keep it once the import has finished or failed; we keep only the link's host name (for example, drive.google.com), including in our analytics.
• Connected AI Assistants: When you connect an AI assistant, you sign in to WizCut and approve it. We store that approval (the app's name, the address it returns to, and when you approved it) so the assistant can act on your account. We never see your conversation with the assistant — only the requests it sends us and what we send back, such as episode titles, file names, links you give it and names you give speakers. The company behind the assistant (for example Anthropic or OpenAI) receives what our tools return and handles it under its own terms. You can disconnect an assistant at any time under Settings → Connected apps.
• Speaker Names: If you name the speakers in a project (in the editor or through an assistant), we store those names with the project until you delete it.
• Feedback Through an Assistant: If you ask your assistant to send us feedback, we store your message with your account (and the episode, if you mention one) so we can read it and improve WizCut. It is deleted with your account.
• Rendered Output: Rendered video files are stored on Cloudflare R2 and available for download. These are retained until you delete the job or your account. Finished videos get an unlisted share link by default, so anyone you give the link to can watch and download the video; you can turn the link off or reset it at any time, and you are responsible for sharing footage of other people.
• Audio Extraction: Audio is extracted from your video files for speaker diarization analysis. The extracted audio file is stored on Cloudflare R2 alongside your source files for the duration of the job.
• Proxy Videos: Lower resolution (720p) copies of your source files may be created for the browser-based editor. These are stored alongside your source files.
• Diarization Results: We store the results of speaker diarization (timestamps indicating when each speaker is talking) and the generated edit decisions.

2.2 WizCut for Premiere — Audio Processing

When you use WizCut for Premiere:

• Audio Files: Your audio files are temporarily sent to pyannote.ai for speaker diarization analysis. Audio files are processed in memory and are not permanently stored by WizCut or pyannote.ai. Files are deleted immediately after processing is complete.
• Video Files: Video files remain on your local computer and are not uploaded or stored by WizCut or any third party.
• Diarization Results: We store the results of speaker diarization analysis (timestamps indicating when each speaker is talking).
• Audio Metadata: We collect and store metadata about your audio files, including file length and duration.

2.3 Transcription (Optional)

If you explicitly enable the transcription feature:

• Transcripts: Audio transcriptions are processed and may be stored to provide the transcription service. This feature is opt-in only and will not occur unless you explicitly activate it.
• Control: You have full control over whether transcription is enabled. You can disable this feature at any time.

2.4 Usage Data and Telemetry

We collect telemetry data about how you use the Service, including:

• Feature Usage: Which features you use and how often
• Performance: Loading times, processing times, and performance metrics
• User Interactions: Button clicks, settings changes, and workflow patterns

Analytics Provider: We use PostHog (hosted in the EU) to collect and analyze this data. PostHog helps us understand how features are used and identify areas for improvement.

Data Collected:

• Web App: Page visits, button clicks, signup and purchase events, download actions, job lifecycle events (creation, upload, render, download), and session recordings: what you click and how the page changes, so we can see where something went wrong. Text you type into fields is masked, your videos are not captured, and share links and guest upload pages are not recorded.
• Extension: Panel opens, login events, job submissions, and the cut settings you choose (for example, which speaker goes on which camera; speakers are numbered, not named)
• Server: Job processing metrics, success and failure rates. For files imported from a link: the host name of the link (never the link itself), the file size, how long the import took and why it failed
• AI Assistants: Which WizCut tools an assistant used, whether they worked, how long they took, and which assistant app made the request. For feedback, only its rating, category and length — never the text. Never your conversation.

User Identification: We may associate analytics data with your account email and subscription status to better understand user needs across different subscription tiers.

2.5 Error Logs and Debugging Information

We collect error logs and debugging information when the Service encounters problems:

• Crash Reports: Information about crashes or failures
• Error Messages: Error codes and diagnostic messages
• Stack Traces: Technical information about where errors occurred in the code
• Premiere Panel Logs: A record of what the WizCut panel did while you used it: the steps it ran, errors, timings and the settings you chose. It is linked to your account and your job, so we can see what happened when you report a problem. Before anything leaves your computer, the panel removes file paths and file names (they contain your user name and the names of your clips) and email addresses, keeping only the file type, such as .mp4. The speaker names you type in are not sent.

This information helps us identify and fix bugs to improve the Service.

2.6 System Information

We collect basic technical information about your system:

• Operating System: Your OS type and version
• Browser: Browser type and version (for WizCut Web)
• Adobe Premiere Version: The version of Premiere you're using (for WizCut for Premiere)
• Extension Version: The version of WizCut you have installed

3. Information We Do NOT Collect or Store

WizCut does NOT:

• Analyze visual content: We do not perform facial recognition, object detection, or any automated analysis of the visual content of your videos
• Store Premiere project files: Your Premiere projects remain entirely on your local computer (WizCut for Premiere only)
• Collect payment card details: Payment information is handled entirely by creem.io
• Train AI on your content: Your content is not used to train any AI models

4. How We Use Your Information

We use your information for the purposes below. For each, the legal basis under the GDPR (Art. 6) is given in brackets.

• Providing the Service: Your account, uploads, audio sync, speaker detection, automatic editing, rendering and delivery, and the Premiere extension's licence checks. (Performance of our contract with you, Art. 6(1)(b).)
• Customer Support and Diagnosing Problems: Answering your questions, and looking into problems with your projects — including opening a project and its media (see "Support Access" in section 7). (Contract, Art. 6(1)(b), and our legitimate interest in a working Service, Art. 6(1)(f).)
• Bug Fixes, Security and Abuse Prevention: Error logs, request logs, rate limiting. (Legitimate interests, Art. 6(1)(f).)
• Proving a Deletion: The small record we keep after you delete your account (section 6.3), so we can show that we carried out your request and match a later payment dispute to it. (Legitimate interests, Art. 6(1)(f), and our duty to demonstrate compliance, Art. 5(2).)
• Product Analytics: How features are used, so we can improve them. (Legitimate interests, Art. 6(1)(f).)
• Improving Automatic Editing: We analyse the results of processing, not your media: speaker timings, the cuts WizCut makes, the recuts you ask for and the edits you make, in WizCut Web and the mobile app (never from WizCut for Premiere). We use them, with the link to your account removed, to measure and improve how WizCut cuts. (Legitimate interests, Art. 6(1)(f) — improving the Service for everyone. You can object at any time; see section 8.)
• Billing and Plan Limits: Your subscription and usage minutes. Subscriptions are sold by creem.io as Merchant of Record — creem.io takes the payment and issues the invoice; we receive the subscription status. (Contract, Art. 6(1)(b).)
• Emails: Messages about your account and jobs are part of the Service. Product news only with your consent, or as a customer with a one-click opt-out in every email. (Art. 6(1)(b) and 6(1)(a).)

People in your recordings: Your recordings usually show other people — guests, co-hosts. You are responsible for having their agreement to being recorded and to the recording being processed by WizCut on your behalf (see our Terms, section 5). We process their data to provide the Service to you, to look into problems with your projects, and — as timing data with no media and no link to them — to improve automatic editing. We do not identify the people in your recordings.

We do NOT:

• Sell, rent, or share your data with third parties for marketing purposes
• Use your content for advertising or promotional purposes
• Train AI models on your content without your explicit consent
• Share your data with third parties except as described in this Privacy Policy

5. Third-Party Services (Sub-Processors)

WizCut relies on the following third-party services, each with their own privacy practices:

5.1 Vercel

Service: Hosting for wizcut.com and the serverless functions behind the WizCut API

Data Processed: Every request to the site and the API passes through Vercel, including session tokens, job metadata, and the IP address and browser details recorded in request logs. Analytics requests are proxied through wizcut.com on their way to PostHog. Your media files do not pass through Vercel: uploads go directly from your browser to Cloudflare R2 using presigned URLs.

Privacy Policy: vercel.com/legal/privacy-policy

5.2 Cloudflare R2

Service: Object storage (EU jurisdiction)

Data Stored: Uploaded source files (video and audio), extracted audio, proxy videos, and rendered output for WizCut Web jobs.

Privacy Policy: cloudflare.com/privacypolicy

5.3 Google Cloud Run

Service: Compute (video rendering, audio synchronization, and downloading files from links you give us)

Data Processed: Source files are temporarily downloaded, processed (rendered or synchronized), and the output is uploaded to R2. Files imported from a link are streamed from that link straight to R2. No files are retained after processing completes.

Privacy Policy: cloud.google.com/terms/cloud-privacy-notice

5.4 Supabase

Service: Database, authentication, and serverless functions

Data Stored: User accounts, job metadata (status, settings, diarization results, edit decisions), usage tracking, and subscription records. No media files are stored in Supabase.

Location: United States (Ohio). See section 9 for how this transfer is protected.

Privacy Policy: supabase.com/privacy

5.5 pyannote.ai

Service: Audio diarization (speaker detection and segmentation)

Data Shared: Audio files are temporarily sent to pyannote.ai for processing. Audio files are processed in memory and are not permanently stored.

Privacy Policy: pyannote.ai/privacy-policy

5.6 creem.io

Service: Payment processing and subscription management

Data Shared: Your payment information, subscription status, and account details are managed by creem.io.

Privacy Policy: creem.io

5.7 PostHog

Service: Product analytics, session recordings of the web app, error tracking and logs

Data Shared: The usage events described in section 2.4 and the error reports in section 2.5, together with your IP address, the approximate location derived from it (country and city), and device and browser details. Once you sign in, this data is linked to your account by your user ID and email address. Data hosted in the EU.

Privacy Policy: posthog.com/privacy

5.8 Reddit Ads

Service: Advertising measurement and conversion tracking

Data Shared: None at the moment. We switched the Reddit pixel off on October 16, 2026, and it no longer loads on wizcut.com. Until then it received page visits, purchase events, and device/browser information for ad attribution. If we turn it back on, it will only run after you agree to it.

Privacy Policy: reddit.com/policies/privacy-policy

5.9 Crisp

Service: Live chat and customer support

Data Shared: Chat messages, email address (if provided), and basic device/browser information for support purposes. If you are signed in to wizcut.com, the chat also receives your account email and links to your analytics profile and session recording, so we can see what happened without asking you to explain it again.

Privacy Policy: crisp.chat/en/privacy

5.10 Third-Party Responsibility

WizCut is not responsible for the privacy practices or data handling of third-party services. We encourage you to review the privacy policies of these services to understand how they collect, use, and protect your information.

6. Data Retention

We retain different types of data for varying periods:

6.1 WizCut Web

• Source Files: Deleted 3 months after you last opened the project (on the web or in the mobile app), or earlier if you delete the project or your account. We do not email you before this happens. Editing still works afterwards; to render the project again, you upload the same footage again. If we couldn't make a preview copy of a file, the project's files are kept for 5 months instead, because the editor plays the original. Files imported from a link count as source files.
• Import Links: The full link is kept only while the file is being imported, and only in our storage for the server that downloads it. Afterwards we keep the link's host name with the project.
• Unfinished Projects: A project that was never processed is deleted entirely, with any files, 3 months after you last opened it.
• Rendered Output, Proxy Videos and Extracted Audio: Kept until you delete the project or your account, and for at most 5 years after your last activity.
• Temporary Processing Files: Sync data and intermediate render files are deleted after processing completes.
• Project Data: Speaker timings, cuts, edits and settings are kept while the project exists, and for at most 5 years after your last activity.

6.2 WizCut for Premiere

• Audio/Video Files: Not stored — audio is deleted immediately after diarization processing. Video never leaves your computer.
• Speaker Detection Results: The timings of who speaks when are kept for at most 5 years after your last activity, so running WizCut again on the same export is instant.

6.3 All Products

• Account Data: Kept while your account exists.
• After You Delete Your Account: We delete your projects, files, speaker timings, cut decisions and account data, from WizCut Web, the mobile app and WizCut for Premiere. Ending a subscription alone does not trigger this — your data stays as it was until you delete your account.
• Payment Records: Held by creem.io as Merchant of Record, under their own retention rules.
• Record of a Deletion: When you delete your account, we keep a short record that it was deleted: the account's internal ID, when and how it was deleted, how many projects and files went, and creem.io's IDs for your subscription. It does not contain your email address, only a keyed hash of it, which lets us confirm a deletion when you or a data protection authority asks about it. We delete the record after 3 years.
• Telemetry and Usage Data: Kept in PostHog to understand how the product is used, and deleted with your account on request.
• Support Conversations: Kept in Crisp so we can follow up, and deleted with your account on request.

You can delete your account yourself at any time on your account page or in the mobile app, or request deletion of your data by contacting us at privacy@wizcut.com. Some data may be retained longer if required by law or for legitimate business purposes.

7. Data Security

We implement reasonable security measures to protect your information:

• Encryption in Transit: All data transmitted between you and our servers uses TLS/HTTPS encryption
• Secure Storage: Files are stored in Cloudflare R2 (EU jurisdiction) with access controls. Database records are stored in Supabase with row-level security policies.
• Presigned URLs: Access to stored files uses time-limited presigned URLs — files are not publicly accessible.
• Webhook Authentication: Internal service-to-service communication uses authenticated tokens and HMAC signatures.
• Support Access: A small number of authorized people at WizCut can open your jobs — including your media files — when we need to diagnose a problem (including a problem with how WizCut cut your project), respond to something you have asked us about, or investigate a failure in our processing pipeline. We do this to fix things, not to browse. Every such access is recorded, including who looked and why. We do not use what we see to train models or for marketing. If you would prefer we did not access a particular project, email support@wizcut.com and we will work with you another way.
• Limited Access: Access to user data is restricted to authorized personnel only.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, including all stored files and job data (subject to certain exceptions)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of telemetry collection (if applicable)

8.2 GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests — including our use of speaker timings and cut decisions to improve automatic editing. Email us and we will stop.
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Complain: Lodge a complaint with a data protection authority — in Austria the Datenschutzbehörde (dsb.gv.at), or the authority where you live or work.

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@wizcut.com or support@wizcut.com

We will respond to your request within a reasonable timeframe as required by applicable law (typically 30 days).

9. International Data Transfers

WizCut is based in Austria. Your data may be processed in:

• EU: Cloudflare R2 (storage), PostHog (analytics)
• United States: Supabase (database and sign-in), in Ohio
• Vercel: Website and API hosting — serverless functions run in Frankfurt (fra1), served over Vercel's global edge network
• Google Cloud: Cloud Run services (rendering, audio sync) — europe-west1 (Belgium)
• pyannote.ai: Audio diarization processing

Where data leaves the EU, the transfer relies on an adequacy decision (such as the EU–US Data Privacy Framework) or the European Commission's Standard Contractual Clauses, as the GDPR requires.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.

11. Do Not Sell My Personal Information

WizCut does NOT sell, rent, or share your personal information with third parties for monetary or other valuable consideration. We will never sell your data to advertisers, data brokers, or other third parties.

We use PostHog for internal product analytics only. PostHog does not sell or share your data with third parties for advertising or marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notice of Changes: When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (if we have your email address)
• Displaying a notice in the Service

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries: privacy@wizcut.com

General Support: support@wizcut.com

Website: wizcut.com

Location: WizCut is based in Austria